Refund policy

Last updated 15 October 2026

PhonePilot and BIM Pilot licences are sold by BIM Groupe Holding International Limited, a company incorporated in the British Virgin Islands, company number 2156814.

A refund within 14 days

If a licence is not what you wanted, ask within 14 days of your purchase and we refund it in full. You do not need to give a reason.

How to ask

Write to [email protected] from the address you bought with, with your order or invoice number if you have it. We approve or reply within 2 business days. The refund goes to your original payment method; your bank sets how quickly it appears.

After 14 days

If the software will not install or does not work for you, or you were charged twice, write to us regardless of the date.

After a refund

The licence ends.

Your legal rights

Nothing here limits a right you have under the consumer law of your country. Where that law gives you more, the law applies.